FAQ's and Answers...
The processing time for each item varies, please see the listing for details. Processing time is in working days and does not include weekends and bank holidays.
Estimated delivery time depends on which country you are from. Please see table below for estimates, all estimates are in working days and do not include weekends and bank holidays.
Estimated Delivery Time
3 – 5 Working Days
5 – 10 Working Days
7 – 14 Working Days
7 – 14 Working Days
*these estimates are based on choosing the standard shipping method*
*expedited shipping can be purchased, please add items to basket for quote and estimated delivery times
Yes, we offer a range of expedited delivery methods, depending on which country you are from. For a quote and estimated delivery times, please add items to basket.
I’m sorry to hear that your item hasn’t arrived, please check which delivery method you chose at time of purchase and the estimated delivery time. If it has been the maximum allocated time, please get in touch and we will do everything we can to resolve your issue.
(please note that estimates are in working days and do not include weekends and bankholidays)
If you are purchasing an item which can be personalised or engraved, simply provide the engraving details in the note to seller at checkout.
We can engrave many different things depending on the size of the item you want engraving. If you have a design in mind, please get in touch and send us some pictures or describe what it is that you want. We will create you a design preview before engraving your item, we will work with you to create your perfect design.
You can contact us through the contact form on the website or through our email address: firstname.lastname@example.org
Aswell as creating your memorial frame, we professionally print and mount your chosen picture for you. To send us your photo, either use the contact form and upload your photo or simply send it to our email address: email@example.com
*Please put your order reference number in the subject.
Yes, If you are wanting to mount your photo yourself, please let us know either in the note to seller when ordering or through email or our contact form. This will allow us to process your order properly and will avoid any delays.
If you choose this option, we will provide you with ivory card and adhesive tabs, so you can mount your photo. We will also leave the plaque unmounted, so you can position it as per the size of your photo.
If you cannot find the answers in our FAQ’s please do get in touch either by email or through the contact form on this site. We are always happy to help with any queries.